FAQ

  • How do I register for an exchange account?

    Click the register tab and follow instructions. At present Registration to the exchange is closed until further notice.

  • How do I verify my account?

    Follow instructions and upload required documents. Only enter identification numbers no symbols or - as it will be rejected. Identification must be clear. At present verifications are closed until further notice.

  • How long does verification take?

    Verification can take up to 24 hours.

  • What happens if my verification is rejected?

    If your verification is rejected your account will be placed on hold until you resubmit new documents.

  • How do I make a deposit to my wallet?

    Press the finance tab, then press deposit, enter the deposit currency (crypto or USD), Select the coin you wish to deposit if your method is crypto, enter the amount of your deposit, select deposit method, currently there are two, RBGC Payment Gateway or Payeer, then press the deposit button. The next screen will be the deposit address you will need to send your deposit to. Copy and paste that address into your wallet provider and send the funds. Your deposit will show up when confirmed through the Blockchain and it will reflect in your balance.

  • How do I check my balance?

    Press the finance tab, then press the balance tab, the balance tab will show balances to all the coins you hold within the exchange.

  • How do I make a withdrawal?

    Press the finance tab at the top of the page, then press withdrawal, enter the details as requested, ensure you have entered the correct wallet address for your withdrawal to be sent to, press the withdraw tab to finalise the process.

  • Can I send crypto to other members?

    Yes you can press the finance tab, then press transfer, follow the instructions on screen making sure you enter their correct ID number.

  • How can I check the crypto prices?

    Press the exchange tab on the top of the screen.

  • How can I look at different coin charts?

    ON the exchange page, move across to the coin abbreviations and press the coin of your choice. That will change the exchange data to reflect the coin you have chosen.

  • How can I buy crypto on the exchange?

    Press exchange tab on the top of the screen, select the coin you wish to open a buy order on, e.g if its BTC press BTC. Move down under the chart to BUY, enter the amount you wish to buy, to confirm your purchase press buy. Once your order is finalised it will reflect in your balance.

  • How can I sell crypto in my balance?

    Press exchange tab on the top of the screen. Select the coin exchange you wish to sell. e.g if its BTC press BTC. Then move down under the chart and enter the amount you wish to sell in the sell area. Press sell. That will open a sell order to sell your crypto. Once its finalised it will reflect in your balance.

  • How do I check my OPEN BUY or SELL ORDERS?

    Press the Trade tab on the top of the screen, here you can check your Open orders, Completed Orders and Transaction History.

  • Can I withdraw to my Bank Account?

    Yes you can. Press the Account Tab on the top of the page, then press Bank Set Up. Enter all the details required without any spaces or special characters e.g / or - Once all fields are completed press update.

  • Can I save my Wallet addresses for withdrawals?

    Yes you can. Press the account Tab on the top of the screen, Press Payout Setup and enter the details you wish to save. Press update to ensure details are saved.

  • How do I change my personal information?

    Press the Account Tab at the top of the page, Press profile, change the information you wish to change.

  • Where do I find my Affiliate Link?

    Press the account Tab at the top of the screen, Press Profile, Your affiliate link is at the top of the page.

  • Are there Terms of Use?

    Yes there is, they can be found on the bottom of the home page under " Terms of Use" and " Terms of Use Part Two".

  • How do I earn income by Referring people to the exchange?

    You must have them join the exchange via your Affiliate link as explained at point 17.